FAQ
General Questions
1. Do you accept returns?
No, we do not accept returns since all our products are production-based. Please review product details carefully before placing an order.
2. Can I cancel my order after purchase?
Yes, orders can be canceled within 10 minutes of purchase. After this period, the order goes into production and cannot be canceled.
3. How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: 021 222 3222
Order & Shipping
4. How long does it take to process my order?
Processing times vary based on the product. Custom printing orders usually take 5 working days before shipping.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track it on our Order Tracking page.
6. Do you offer international shipping?
Currently, we only ship within Sri Lanka.
Payments & Billing
7. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, online banking, and mobile payment options.
8. Will I receive an invoice for my order?
Yes, an invoice is sent to your email after a successful purchase.
Product Customization
9. Can I customize my order?
Yes! Our products come with various customization options, including text, colors, images, and material choices.
10. What file formats do you accept for custom designs?
We accept PDF, AI, PNG, and JPG files. Ensure your file is high-resolution for the best print quality.
Ordering & Account Management
11. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save designs for future use.
12. Can I edit my order after placing it?
Once an order is placed, changes are not allowed. However, you can cancel within 10 minutes and place a new order.
13. What happens if I enter the wrong shipping address?
If you notice an error, please contact us immediately at [email protected] or call 021 222 3222. Address changes are not possible after the order is processed.
Printing & Customization
14. Do you offer design assistance?
Yes, we provide basic design adjustments. If you need a fully custom design, additional fees may apply.
15. Can I see a preview before printing?
Yes, we provide a digital preview before finalizing your order. We will send the proof via WhatsApp or email for your approval. Please double-check all details before confirming, as we will proceed with production after your approval.
Shipping & Delivery
16. What are your shipping charges?
Shipping fees vary based on location and product type. The exact cost is displayed at checkout before you complete your order.
17. Can I pick up my order instead of shipping?
Yes! You can pick up your order from our office:
#No. 93, Palaly Road, Thirunelvely, Jaffna, Sri Lanka.
You will receive a confirmation message when your order is ready. You can come to the office and get it during our business hours.
18. What happens if my package is delayed or lost?
If your package is delayed, please check the tracking link. If it is lost, contact us, and we will assist in resolving the issue.
Payments & Security
19. Is my payment information secure?
Yes! We use secure payment gateways to protect your data. We do not store any credit card details.
20. Do you offer cash on delivery (COD)?
No, we do not offer COD. All orders must be prepaid online.
21. Are there any hidden fees?
No, the total price, including taxes and shipping, is displayed at checkout before payment.
Other Questions
22. Do you offer bulk discounts?
Yes! We offer discounts for large orders. Contact us for a custom quote.
23. What if I receive a damaged or incorrect order?
We carefully check all products before shipping. However, if you receive a damaged or incorrect order, contact us within 24 hours of delivery with photos, and we will assist you.